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Our essentials
Customer care
Contact us
A question about an order, a return, a size or a fabric? Write to us and we will reply within 48 working hours.
- Response time
- 48 working hours, Monday to Friday
- A return?
- Include your order number and the items concerned: we will send you the address and instructions. Conditions are on the Delivery and returns page.
Delivery and returns
Charges, timeframes, tracking, 14-day returns.
ReadCare guide
Washing, drying and keeping your linen for longer.
ReadFrequently asked questions
Answers to the questions we are asked most often.
ReadIn brief
How long does delivery take?
Unless a different timeframe is stated on the product page, your order is delivered within 15 working days after payment is confirmed. You receive a tracking link as soon as your parcel is dispatched.
How much does delivery cost?
It depends on your country: for example, in the United Kingdom £4.95, free from £80. All charges are listed on the Delivery and returns page, and the exact amount is shown before payment.
Can I return an item?
Yes, you have 14 days after receipt to change your mind, without giving a reason. Write to us with your order number; full conditions are on the Delivery and returns page.
Which size should I choose?
Each product page shows the available dimensions and a size guide. Not sure about your mattress or duvet? Write to us and we will help.
Noctua Professionals
Hotels, holiday rentals, concierge services
Furnishing rooms? Ask for our catalogue and a proposal tailored to your quantities. We reply to you personally.
Request the catalogue